FAQ

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Ordering & Payment

Can I change or cancel my order?

We aim to process and ship orders as quickly as possible.  As a result, we are rarely able to change or cancel orders. Please email service@goldenlotus.com with your order number and we will do our best to assist you.

Why is an item(s) missing from my order?

We're sorry you have not received your complete order. The item(s) may be out of stock. Please email service@goldenlotus.com and provide your order number for the best assistance.

Which forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay and Shopify Pay (plus, Shopify Pay Installments).

Do you charge sales tax?

By law, we are required to collect sales tax on behalf of states that we have reached nexus in, as defined by the applicable state and federal laws. Sales tax will be calculated during checkout and collected based on the shipping address. For international orders, you will be responsible for paying the required duties & taxes upon delivery.

Why was there an error processing my order?

By law, we are required to collect sales tax on behalf of states that we have reached nexus in, as defined by the applicable state and federal laws. Sales tax will be calculated during checkout and collected based on the shipping address. For international orders, you will be responsible for paying the required duties & taxes upon delivery.